Native voice transcription: Uses Genesys native engine to transcribe contact center voice interactions into text. Genesys native and enhanced text-to-speech (TTS): Converts text into audio for playback within an Architect flow. Speech recognition (ASR): Converts spoken words to text within an Architect flow. Telephony user interface (TUI): The interface used for menus, dialog boxes, embedded help, and more. Estimated wait time (EWT), position in queue (PIQ), and caller collect input verification: Audio playback that indicates a customer's wait time, designated order in queue, and verified customer input. 
IVR system prompts: Architect-provided, generic prompts to indicate numbers, dates, days of the week, and months.
The table below lists the current Genesys Cloud language support for: Genesys Cloud additional features language support For more information about changing your language selection in the Windows desktop or web browser app, see Change Windows desktop app settings and Change browser app settings.
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